Shipping & Returns
Oleema Skincare products are carefully packaged for shipping. We ship via USPS First Class Mail and use minimal packing materials to minimize environmental impact. All materials used are recycled and recyclable.
Please allow 3-5 days for processing your order in addition to shipping time. Each product we offer is handmade in small batches to ensure quality.
Due to the handmade nature of our products, all orders are final sale and we cannot accept returns. If, for any reason, you are unhappy with your purchase, please contact us at firstname.lastname@example.org with your order number and any questions or concerns and we will do our best to resolve the problem - your happiness and satisfaction are our top priority.
If there is a problem with your order or if you did not receive your order, please notify us within 7 days of delivery or, in the case of non-delivery, within 7 days of the scheduled delivery date so that we can rectify the problem. Please retain any order with which you have experienced a problem while we work to address the issue.
Because our products are completely handmade in small batches and use natural ingredients, many of which are raw and unprocessed, each item is unique and products may vary slightly from one batch to another. These variations may include slight differences in color, scent, and texture.
PRODUCT SHELF LIFE
Oleema Skincare products are made with natural ingredients without synthetic preservatives. Because of this our items are meant for regular use and should be used within 6-12 months.